HashKey Group is expanding its global footprint. We are seeking a Customer Service Specialist (Arabic Speaking) to support our growing user base in the MENA region
ABOUT THE ROLE
As a Customer Service Specialist, you will be the voice of HashKey Exchange for our Arabic-speaking clients. You will deliver world-class support, resolve complex inquiries, and ensure a seamless, secure trading experience for our global users.
WHAT YOU’LL DO
- Provide professional, timely, and accurate support to Arabic-speaking users via live chat, email, and ticketing systems.
- Resolve client inquiries regarding account onboarding, KYC verification, deposits, withdrawals, and trading operations.
- Collaborate with compliance, product, and technical teams to escalate and resolve complex user issues.
- Maintain high customer satisfaction standards by adhering to institutional service level agreements (SLAs).
- Collect user feedback and contribute to the continuous improvement of our platform and support workflows.
WHAT WE’RE LOOKING FOR
- Native or professional fluency in written and spoken Arabic, with excellent communication skills in English.
- Proven experience in customer service, client support, or operations within financial services or digital assets.
- Strong problem-solving abilities and the capacity to handle high-pressure situations with empathy and professionalism.
- Ability to work flexible hours or shifts to align with global market coverage.
- High attention to detail and a strong commitment to user security and data privacy.
NICE TO HAVE
- Prior customer support experience at a regulated cryptocurrency exchange or fintech platform.
- Familiarity with blockchain technology, digital asset trading, and KYC/AML procedures.
- Proficiency in Mandarin is a plus.
